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Terms and Conditions
DELIVERY
Orders are dispatched Monday-Friday using Royal Mail 1st Class or our Courier service. Once your order is sent out, we will either email you a tracking reference so that you can make sure there is somebody there to sign for the delivery, or provide you with an approximate delivery date if sent by Royal Mail 1st Class. STANDARD UK DELIVERY Items are usually received within 2-4 working days of placing your order. OVERSEAS DELIVERY We are able to send most of our products overseas, the cost of which will depend on the weight of your delivery. If your country isn’t listed please email info@vitaminliving.com for more information. Delivery times will vary depending on location. If you urgently need your product then please email info@vitaminliving.com preferably before placing your order, and we will endeavour to find the cheapest courier price for you. PAYMENT
PRICES
Prices are in £ and include VAT. We reserve the right to change prices. SECURE PAYMENT We work with Protx, the largest independent Payment Service Provider in the UK, fully approved by all major UK acquiring banks. We accept the following cards: Visa, Visa Debt, Visa Electron, Mastercard, Solo, Maestro, American Express We do not store credit card details on our website. Instead, once you click PURCHASE, after completing your order details, you will be transferred to the secure VeriSign SSL certified PROTX site, where you enter your payment details. Please ensure that your billing address matches the address at which your payment card is registered. RETURNS We do our best to provide accurate product descriptions and images. However, if you are not satisfied with your product, simply return the item to us unused and in its original condition within 7 days of receipt. We will then either exchange it or refund the value of the goods to your original payment card. When returning goods, please let us know by email info@vitaminliving.com We recommend that you send any items by registered mail or obtain a receipt of posting - as we cannot be responsible for any items lost or damaged in the post. Please send to: Vitamin, The Old Truman Brewery, 91 Brick Lane, London, E1 6QL REFUNDS On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Refunds are made to the original payment card charged. YOUR RIGHT TO CANCEL
Under the EU Distance Selling Directive you have a statutory right to cancel your contract any time up to 7 days from the day after you receive your order. Simply email us at info@vitaminliving.com with the details. If you cancel your contract once your order has already been delivered you will be responsible for returning the goods to Vitamin at your own cost. PRIVACY We are committed to protecting your privacy. We will only use the information we collect from you lawfully, and in accordance with the Data Protection Act 1998. We do not hold credit or debit card details. CUSTOMER SERVICES
If you experience any problems placing an order or have any questions, please feel free to contact us at info@vitaminliving.com or give us a call on +44(0)207 092 9191 and we will be happy to help.
OUR COMPANY DETAILS
CONTACT US Vitamin- A Life Less Ordinary Ltd The Old Truman Brewery, 91 Brick Lane, London E1 6QL Telephone +44 (0)207 092 9191 Fax +44 0(8)707620129 Email info@vitaminliving.com AND THE OFFICIAL STUFF Registered Office Address: 3 St Marys Street, Worcester W1R 1HA
VAT Number 878453375
Registered in England & Wales: 05376971
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